Contact Pipe Flow Service

Get in touch with our licensed plumbing professionals

Reach out to Pipe Flow Service for any plumbing inquiries, service requests, or urgent assistance. Our team is here to help you resolve issues quickly, safely, and with minimal disruption to your home or business.

Request a service online Call 24/7 emergency line

Standard response

Within 1 business day for general enquiries.

Emergency response

Target response within 1 hour for critical leaks and bursts.

How to reach us

Choose the contact option that suits you best.

Phone support

General enquiries & bookings:
1300 00 PIPE (1300 007 473)
Mon–Fri, 7:00am–6:00pm local time

24/7 emergency line

1300 99 PLUM (1300 997 586)
For urgent leaks, bursts, blockages, and no-hot-water issues.

Email

[email protected]
We aim to respond within 1 business day.

Need help choosing the right plumbing solution?

Explore our Services, Pricing, and Solutions pages for detailed information before you get in touch, or describe your issue in the booking form below.

Online service request & booking form

Use this secure form to request a plumbing service, schedule an inspection, or ask for a quote. The more detail you can provide, the faster we can assist you.

Contact details

Full name

Email address

Mobile or phone number

Preferred language

Assistance is available in English and select community languages across Australia. Let us know your preference and we will do our best to accommodate it.

Service details

Type of service needed

Property type

Suburb or postcode

We operate across major cities and regional areas throughout Australia. Providing your suburb helps us confirm coverage and dispatch the closest technician.

Preferred service date

Urgency level

Describe your plumbing issue

Include details such as any leaks you can see, unusual noises, smells, or whether multiple fixtures are affected. This helps us estimate the repair process and bring the right parts.

Preferences & privacy

I would like an upfront quote where possible.

Please call me instead of emailing.

I understand that my information will be handled in line with Australian privacy regulations and the Pipe Flow Service Privacy Policy.

We keep your contact details and service queries confidential. We never sell or share your information. For more details, review our Privacy Policy and Terms and Conditions.

After submitting, you will receive a confirmation and indicative response time. For life-threatening emergencies, always call 000 first.

What to expect after you contact us

Clear communication, punctual arrivals, and professional workmanship.

Fast confirmation: For standard requests, we respond within one business day. For emergencies, we aim to call you back within one hour.
Clear next steps: We will confirm your details, provide an indicative arrival window, and explain the likely repair process.
Punctual technicians: Our licensed plumbers arrive with the tools and common parts needed to complete most jobs on the spot.
Transparent pricing: Before work begins, we explain pricing options. For more information, view our Pricing page.
Service documentation: You will receive a summary of the work completed, including recommendations and maintenance tips where relevant.

Service coverage across Australia

Local plumbers, backed by a national team.

Pipe Flow Service operates across major cities and regional areas throughout Australia. Our network of local technicians means faster response times and better understanding of local water and infrastructure conditions.

Capital cities and metro areas
Key regional centres and towns
Residential, commercial, and strata properties

To see more detail on where we operate, visit our Coverage page.

Office locations & appointment visits

We combine a central support hub with local representatives in key regions. Office visits are by appointment only, as our technicians spend most of their time on-site with customers.

National support office

Pipe Flow Service – National Operations
Level 10, 100 Harbour Street
Sydney NSW 2000, Australia

Office visits are available by prior appointment. Please contact us first via phone or the booking form to arrange a suitable time.

Our support team coordinates bookings, dispatches local plumbers, and manages after-hours emergency coverage across Australia.

Local representatives

We maintain local plumbing teams across major metropolitan and regional hubs. When you contact us, we connect you with the closest available technician.

Licensed plumbers in all major Australian cities.
Regional teams focused on fast response to local communities.
Specialist crews for commercial and strata properties.

For detailed regional information and availability, review our Coverage page or mention your suburb when you contact us.

Customer feedback & continuous improvement

Your experience matters. We actively review all feedback to refine our service process, from your first phone call through to job completion.

Share your experience

Whether we exceeded expectations or you see room for improvement, we want to hear from you. You can share feedback by:

Replying to your booking or invoice email with comments.
Calling our customer care team on 1300 00 PIPE.
Including suggestions in the message field of the booking form above.

Feedback helps us improve response times, communication, workmanship, and follow-up support for every customer.

Privacy & security of your information

We treat all personal and property information submitted through our contact channels as confidential. Your details are stored securely and used only to manage your plumbing enquiry or service booking.

Compliance with Australian privacy regulations.
No selling or unauthorised sharing of customer data.
Access restricted to authorised team members only.

For more information, please review our Privacy Policy and Terms and Conditions.

Ready for fast, professional plumbing help?

Call our 24/7 emergency line for urgent issues, or submit the online form for standard bookings and quotes. For more detail on how we work, explore our Process and Solutions pages.

Call 24/7 emergencies Submit online request